Channels
Voice + WhatsApp + Webchat
Run customer conversations across the main channels businesses actually need to support.
Pricing
AI Conversations That
Run the Workflow
ChatnCall helps businesses handle customer conversations across voice, WhatsApp, and webchat with real booking, order, payment, and handoff workflows behind them.
Knowledge
Grounded Answers
Use website content, FAQs, menus, policies, and uploaded documents as operational knowledge.
Workflows
Bookings, Orders, Payments
Move from answering questions into real business actions with structured workflow automation.
Starter
For WhatsApp-first customer messaging
Free
Free for the first 100 WhatsApp messages, then £19.99 / month
Start on WhatsApp with a free entry tier, then move into a simple paid plan once volume becomes consistent.
Includes
- WhatsApp support
- Free until 100 messages
- Business knowledge setup
- Basic enquiry capture
- 1 workflow
Most Popular
Growth
For bookings and messaging automation
£29.99 / month
Monthly subscription
Built for businesses that want WhatsApp and webchat working together with customer booking flows.
Includes
- Webchat + WhatsApp
- FAQ automation
- Booking automation
- SMS confirmations
- More knowledge sources
- Higher monthly usage allowance
Pro
For full conversational operations
£79.99 / month
Monthly subscription
Best for businesses that want customer conversations tied directly to orders, payments, and follow-up.
Includes
- Voice + WhatsApp + Webchat
- Booking and order automation
- Payment link workflows
- Stripe, CRM, and calendar integrations
- Priority support
- Advanced reporting
Enterprise
For multi-location or high-volume teams
Custom
Custom pricing for larger deployments
For more complex deployments that need multiple branches, custom integrations, and operational support.
Includes
- Custom workflows
- Multi-branch setup
- Dedicated onboarding
- Advanced integrations
- Priority support and SLA options
- Custom usage and billing
Compare plans
What each plan unlocks
| Starter | Growth | Pro | Enterprise | |
|---|---|---|---|---|
| WhatsApp AI agent | ✓ | ✓ | ✓ | ✓ |
| Website chat agent | ✕ | ✓ | ✓ | ✓ |
| AI voice agent (phone) | ✕ | ✕ | ✓ | ✓ |
| Grounded knowledge base | ✓ | ✓ | ✓ | ✓ |
| Enquiry & lead capture | ✓ | ✓ | ✓ | ✓ |
| Booking automation | ✕ | ✓ | ✓ | ✓ |
| SMS confirmations | ✕ | ✓ | ✓ | ✓ |
| Orders & payment links | ✕ | ✕ | ✓ | ✓ |
| Stripe, CRM & calendar integrations | ✕ | ✕ | ✓ | ✓ |
| Advanced reporting | ✕ | ✕ | ✓ | ✓ |
| Workflows | 1 workflow | Booking flows | Full workflows | Custom |
| Multi-location / multi-branch | ✕ | ✕ | ✕ | ✓ |
| Dedicated onboarding & SLA options | ✕ | ✕ | Partial | ✓ |
How usage works
A pricing model with no surprises
Every plan includes a monthly usage allowance. Here is what actually drives usage — and how each part is charged.
| Usage type | What counts | How it’s charged |
|---|---|---|
| Voice minutes | Connected call time handled by your voice agent. | Included allowance per plan; additional minutes at the overage rate on your order form. |
| WhatsApp conversations | Meta charges per 24-hour conversation, varying by country and message category. | Passed through transparently at cost, on top of your plan. |
| Web chat sessions | Visitor conversations on your website widget. | Included in your plan allowance. |
| AI usage | Model calls behind answers, capture flows and follow-ups. | Included in plan allowances; sustained heavy volumes move to usage-based tiers agreed with you. |
| SMS confirmations | Booking confirmations and reminders sent by SMS. | Billed per message at carrier rates. |
Exact overage rates are confirmed on your order form before you commit — bring your expected volumes to a demo and we’ll estimate your monthly cost together.
Knowledge from website, docs & menusVoice, WhatsApp & webchat coverageBookings, orders & payment linksSMS, Stripe, calendar & CRM integrationsHuman escalation built inUsage allowance with transparent overage
Wondering how this stacks up? vs answering services · vs DIY chatbot builders
Usage and Commercials
Scale by channels, workflows, and live demand
Each plan includes a monthly usage allowance. If you go beyond that, overage pricing can apply for additional conversations, voice minutes, WhatsApp messages, AI usage, or integration actions.
Pricing FAQs
What does “from” pricing mean?
It means the final commercial depends on the channels, workflows, and integrations your deployment actually needs, especially for Enterprise setups.
What is included in the Starter plan?
Starter is built for WhatsApp-first messaging. It starts free for up to 100 messages, then moves to £19.99 per month.
How does annual billing work?
Annual billing reduces the listed monthly price by 10% and is billed annually at the discounted yearly rate.
What happens if I go over the included allowance?
Overage pricing can apply for additional conversations, voice minutes, messages, AI usage, or integration actions. Rates are confirmed on your order form before you commit — never applied silently.
What do WhatsApp conversations cost?
Meta charges per-conversation fees that vary by country and category (marketing, utility, service). These are passed through transparently at cost on top of your plan.
Can I keep my existing phone number?
Yes — most customers forward their existing business number to their voice agent, or use overflow forwarding so the AI only answers when the line is busy or unanswered.
Is there a free trial?
Starter is free until 100 WhatsApp messages, and every deployment starts with a live demo on your real business questions — you hear the product working before you pay anything.
Can ChatnCall be tailored for my industry?
Yes. The platform can be configured around your business prompt, knowledge, workflows, and handoff requirements — see the industry pages for sector-specific examples.
How does agency / white-label pricing work?
Agencies manage multiple client businesses from one console with per-client workspaces. Commercials are structured per client portfolio — see the Agencies page and talk to us.
Can I discuss a custom commercial model?
Yes. Enterprise deployments can be structured around your channels, locations, workflow complexity, and expected volume.