Every plan, every overage rate and every add-on is on this page, priced for where you are. Pick monthly or annual and you can work out your bill before you ever speak to us.
All prices are in GBP and exclude VAT. Annual prepay: pay for 10 months, get 12. You are seeing the United Kingdom rate card, matched to where you are browsing from.
One published agent covering webchat and WhatsApp, answering from your approved knowledge and capturing every enquiry.
The full multi-channel plan: phone, WhatsApp and webchat on one knowledge base, with human handoff included.
For groups running several locations or brands, with template broadcasts and the public API included.
Negotiated allowances, unlimited workspaces and seats, custom integrations, security review and a contracted SLA.
| Included each month | Starter | Professional | Scale | Enterprise |
|---|---|---|---|---|
| Outcomes included | 30 | 125 | 375 | Agreed |
| Voice minutes | Add-on | 400 | 1,250 | From 3,000 |
| Webchat conversations | 400 | 1,250 | 3,500 | Agreed |
| WhatsApp conversations | 200 | 500 | 1,250 | Agreed |
| Workspaces | 1 | 1 | 3 | Unlimited |
| Published agents | 1 | 2 | 5 | Unlimited |
| UK phone numbers | 1 with add-on | 1 | 3 | Agreed |
| Concurrent calls | 3 | 10 | 25 | Agreed |
| Portal users | 3 | 10 | 25 | Unlimited |
| Languages | 1 | 2 | 4 | Unlimited |
No phone line needed. Website chat is bundled into every WhatsApp-first plan, so your site is covered too. Voice can be added later for £89 a month.
The lowest-cost way to put a real agent on WhatsApp and your website.
For steady daily message volume and a team sharing the inbox behind the agent.
High-volume messaging with campaign templates and a larger team behind it.
Voice add-on £89 a month on any WhatsApp-first plan. Overage on all three plans is charged at Professional rates.
A low monthly platform fee plus a charge only when the agent confirms a booking, captures a qualified lead or takes an order. Built for businesses that want the risk on us.
An outcome is a completed job of work: a booking confirmed, a qualified lead captured, an order taken or an escalation handed to your team with the detail attached.
No outcomes are included in the monthly fee — every outcome is charged at £1.95. Onboarding from £295. 12-month term (not available monthly rolling).
£49 covering 30 days. Credited in full against your first invoice when you convert. At day 30 the pilot converts to Starter, the Outcome Plan, or any WhatsApp-first plan.
Onboarding is a one-off fee on every plan and is not optional. It covers knowledge loading, agent configuration, testing with your team and go-live.
Go past your monthly allowance and you pay the rate below for your plan. Nothing is charged that is not printed here.
One continuous exchange with one customer — on WhatsApp, one 24-hour window; on webchat, one session ending after 30 minutes of inactivity. Any number of messages inside it counts as one.
| Unit | Starter | Professional | Scale | Enterprise |
|---|---|---|---|---|
| Voice, per minute | 29p | 25p | 21p | from 16p |
| Webchat, per conversation | 18p | 15p | 12p | from 9p |
| WhatsApp, per conversation | 32p | 28p | 24p | from 20p |
| Outcome | 99p | 89p | 79p | from 69p |
| Extra WhatsApp business message beyond 8 | 3p | 3p | 3p | 3p |
| Warm transfer leg, per minute | 6p | 5p | 4p | 4p |
Yes. Every plan, overage rate and add-on is on this page. Enterprise is quoted from a published starting point of £1,750 a month.
One continuous exchange with one customer — on WhatsApp, one 24-hour window; on webchat, one session ending after 30 minutes of inactivity. Any number of messages inside it counts as one. It is the same unit on every plan, so your bill does not change shape when you upgrade.
An outcome is a completed job of work: a booking confirmed, a qualified lead captured, an order taken or an escalation handed to your team with the detail attached.
Yes, on every plan. Agents that are switched on without their knowledge loaded and tested give bad answers, so we do not sell one without the other. The fee is one-off and stated next to each plan.
Annual prepay means you pay for ten months and get twelve. It is invoiced once, upfront, in GBP.
You are charged the published overage rate for your plan — voice by the minute, webchat and WhatsApp by the conversation, and outcomes individually. The rates are on this page and on your order form; nothing is applied that is not published.
Meta charges separately for template messages by category and country. Those are billed on top and passed through; your account manager confirms the current rates for your categories before you launch a campaign.
Yes — the £49 pilot runs webchat and WhatsApp for 30 days with 100 conversations, and the whole £49 is credited against your first invoice when you convert. There is also the Outcome Plan at £49 a month plus £1.95 per outcome.
We prepare and submit the application for you and guide you through Meta’s requirements. Meta decides the outcome, including the display name and the green tick — nobody can promise that on their behalf.
No. It handles first contact and the routine work — answering known questions, booking, capturing details, chasing follow-ups — and hands anything else to your team with the context attached, so your people spend their time on the calls that need a person.
Yes. Most customers forward their existing number to the agent, or use overflow forwarding so the agent only picks up when the line is busy or unanswered.
This page shows the India rate card automatically to visitors in India, so pounds usually mean your browser or VPN is reporting another country. Open chatncall.ai/pricing?market=in to see the INR card, which is priced for the Indian market rather than converted from GBP, or ask us and we will send it over.