Know what happened on every channel.
Calls, chats and WhatsApp threads — transcribed, counted and reported. See volumes, outcomes, captured leads and usage in one place, with a full audit trail of changes.
Works with the tools you already use
Built to finish the job
Volumes and trends per channel
Daily and monthly views of calls, chats and messages, so you can see demand patterns and staff around them.
Every transcript, searchable
Read what customers actually asked and how the agent answered — the fastest way to improve prompts and knowledge.
Outcome tracking
Leads captured, bookings made, handoffs triggered — conversations mapped to business results, not just message counts.
Usage and cost visibility
Track voice minutes and message usage against your plan so billing is never a surprise.
Audit trail for accountability
Every agent edit, publish and setting change is logged with who did it and when — ideal for teams and agencies.
Reports your clients understand
Agencies get per-client workspaces with per-business reporting — show customers exactly what their agents handled.
Live in a few guided steps
Go live on any channel
Reporting starts automatically — every conversation is captured from the first minute.
Review conversations
Scan transcripts and outcomes to see where the agent shines and where knowledge needs a top-up.
Tune and measure
Update prompts and knowledge, then watch answer quality and outcomes shift in the reports.
Running for real businesses
VeduMitra runs ChatnCall agents to answer course and admissions questions and capture student enquiries around the clock.
VeduMitraEducation & tutoringEverything else your agents can do
Common questions
Are calls recorded and transcribed?
Calls are transcribed into readable transcripts stored with the conversation history, subject to the recording and privacy settings appropriate to your region.
Can I see what questions customers ask most?
Yes — transcripts and conversation logs make recurring questions obvious, and they’re the best input for expanding your knowledge base.
How do I track usage against my plan?
Usage metering in the portal shows voice minutes and message activity so you can see consumption before the invoice does.
Is there an audit log?
Yes — agent changes, publishes and workspace actions are recorded with actor, action and timestamp.
Can agencies report per client?
Yes — each client business is its own workspace with its own conversations, contacts and reports, visible from the agency console.
Can I export data?
Contacts export to CSV, and the API and webhooks provide programmatic access for your own reporting stack.