Terms of Service

Platform access

We grant customers a limited, non-exclusive, revocable right to access and use the ChatnCall.ai platform for their internal business operations during the agreed subscription period or evaluation period. Access is subject to these terms and any applicable order form, statement of work, onboarding scope, or other written commercial agreement.

Website, demos, and pre-contract use

Website content, demos, and early-stage onboarding discussions are provided to help businesses evaluate whether the service is a good fit. They do not by themselves create a promise of deployment, onboarding timeline, feature availability, support level, or commercial acceptance unless confirmed in writing.

Customer responsibilities

• Provide accurate company, contact, and configuration information
• Use the platform only for lawful business purposes
• Maintain the security of accounts, credentials, and authorised access
• Ensure uploaded, connected, or processed data can be lawfully handled through the service
• Review workflow configuration, prompts, automations, and outputs before relying on them in live operations
• Ensure internal users act within the permissions granted to them

Acceptable use

Customers must not use the service to break the law, infringe rights, send harmful or deceptive communications, probe platform security, or overload the service in ways that could harm availability for other customers.

AI-assisted workflows and customer review

ChatnCall.ai supports AI-assisted workflows across voice, chat, and messaging channels. Customers are responsible for deciding how the service is configured, what information it is allowed to use, what actions it may take, and when human review or intervention is required. Customers should not rely on the platform for legal, regulatory, clinical, financial, or other high-risk decision making without appropriate controls and review.

Intellectual property

ChatnCall.ai retains ownership of the platform, workflows, interfaces, branding, and underlying service materials. Customers retain ownership of their own data, prompts, connected business content, and authorised configuration inputs.

Customer data and confidentiality

Each party remains responsible for protecting its own confidential information. Customers remain responsible for the lawfulness and accuracy of the data, prompts, knowledge, and content they provide to the service. Where a separate agreement, DPA, or confidentiality arrangement applies, that document will govern the relevant processing and confidentiality obligations in more detail.

Commercial terms and billing

Pricing, payment timing, service limits, onboarding scope, support expectations, and any specific commercial commitments are defined in the relevant order form, proposal, or written agreement. If there is a conflict between this website summary and a signed commercial document, the signed commercial document will control.

Availability, support, and changes

We may improve, update, secure, maintain, suspend, or modify the service over time. We do not publish contractual uptime commitments on the website. Where specific support windows, onboarding terms, change controls, service levels, or deployment obligations apply, those are governed by the relevant commercial agreement.

Suspension and restriction

We may suspend, restrict, or remove access where reasonably necessary to address security concerns, suspected misuse, legal obligations, payment issues, operational risk, or threats to the platform or other customers. Where practical, we will try to give notice, but immediate action may be required in urgent cases.

Termination

Either party may end the service according to the applicable contract. Suspension or restriction may also apply where needed to address unpaid invoices, misuse, security risk, or legal obligations.

Liability and service reliance

The platform is provided as a business service and customers are responsible for deciding how it is used inside their own operations. To the fullest extent permitted by law, indirect or consequential losses, lost profits, lost revenue, and losses arising from customer misuse, misconfiguration, unsupported assumptions, or third-party service dependencies are excluded unless a signed agreement states otherwise. Nothing in this page limits liability where liability cannot lawfully be excluded.

Contact and governing documents

Questions about these terms, onboarding scope, or the applicable commercial documents can be sent to sales@chatncall.ai. If your business has a signed order form, proposal, statement of work, DPA, or similar document with ChatnCall.ai or Shafinity Private Ltd, those documents should be read together with these website terms.