The school office, open to parents 24/7.
Term dates, admissions questions, uniform policy, event details — answered instantly, with messages for staff captured and routed properly instead of stacking up on the answerphone.
The office phone rings most at exactly the moments the office is busiest.
Built on trusted infrastructure
The platform, mapped to your busiest moments
Absorb the morning call surge
Absence reports and quick questions handled in parallel at 8am, with structured messages passed to the office.
AI Voice Agents →Every policy and date, one source
Term dates, uniform rules, lunch menus and clubs — answered from the documents you already publish.
AI Knowledge Base →Answers on your school website
Prospective and current parents get instant answers instead of hunting through PDF newsletters.
Website Chat →Admissions enquiries, organised
Open-day interest and admissions questions captured with year group and contact details for the admissions lead.
Lead Capture & CRM →Tours and meetings booked
School tours and appointments with staff booked against real calendars.
Appointment Booking →Know what parents need
Transcripts show the questions parents ask most — often the exact gaps in your newsletters and website.
Analytics & Reporting →What it looks like in practice
The 8:15am surge
Twenty parents call in fifteen minutes about absences and bus routes.
- AI answers every call in parallel
- Absence reports captured as structured messages with pupil name and class
- Routine questions answered from school knowledge
→ The office starts the day with an organised list, not a full voicemail box.
Open-day interest
A prospective parent asks about places in Year 3.
- AI explains the admissions process and next open day
- Captures the family’s details and year group
- Books them onto the tour list
→ Admissions gets a qualified, contactable family.
Event-day questions
Sports day logistics generate dozens of identical questions.
- AI answers times, parking and weather-policy questions instantly
- Website chat handles the same questions for parents at work
- Only exceptions reach the office
→ Staff run the event instead of the switchboard.
Policy lookup
A parent asks about the mobile-phone policy at 9pm.
- Webchat answers from the published policy
- Offers the full document link
- Logs the topic for the office’s awareness
→ An informed parent without an email chain.
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Common questions
Is this appropriate for safeguarding-sensitive calls?
The agent handles routine information and message-taking; anything sensitive follows your escalation rules and goes to staff. You define the boundaries, and every conversation is logged.
How does it learn our school’s information?
Upload your policies, term calendar and newsletters or import the school website. The agent answers only from that approved content.
Can parents report absences through it?
Yes — the agent captures structured absence messages (pupil, class, reason) and passes them to the office immediately.
What about parents who prefer a person?
Handoff rules send them to the office or take a message with context. The AI reduces the queue precisely so staff have time for those conversations.
Does it work outside office hours?
That’s the point — evenings, weekends and holidays are covered, and the office finds organised messages in the morning.
How is data protected?
GDPR-conscious handling, a DPA on request, and full control over knowledge and transcripts. See the Security page for details.