Data handling model
ChatnCall.ai generally acts as a processor for customer service data handled on behalf of customers
Legal
GDPR Statement
ChatnCall.ai is designed for business customers that need clear data handling, controlled access, and support for UK and EU data protection obligations.
Last updated: March 28, 2026
Operational controls
Access controls, audit-minded operations, retention settings, and support for customer governance
Commercial support
DPA discussion, customer security questions, and deployment-specific data handling review during onboarding
Roles and responsibilities
Where customers use ChatnCall.ai to manage voice, chat, and messaging workflows involving their own end users, the customer typically acts as controller and ChatnCall.ai acts as processor for that service data, unless a different arrangement is expressly agreed.
Lawful handling and minimisation
We encourage customers to configure the platform using only the data required for the relevant workflow, to define suitable retention periods, and to limit access according to operational need.
Security measures
- Role-based access and operational access control
- Encrypted transport and protected application environments
- Internal handling processes for support, maintenance, and incident response
- Platform design choices intended to reduce unnecessary data exposure
Data subject rights and assistance
Where ChatnCall.ai acts as processor, we support customers in addressing access, deletion, correction, export, and related requests within the scope of the applicable service arrangement.
Third-party services and agreements
Relevant customers may request supporting legal documentation and deployment-specific data protection terms as part of commercial discussions or onboarding.